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BCtA
  • Member Login
You must include atleast 3 characters!
  • ABOUT BCtA
    • ABOUT BCtA
    • INCLUSIVE BUSINESS AND SDGS
    • OUR TEAM
    • OUR PARTNERS
    • BCtA TIMELINE
    • GET IN TOUCH
  • JOIN BCtA
  • OUR MEMBERS
  • NEWS & EVENTS
    • HIGHLIGHTS
    • NEWS
    • WEBINARS
    • EVENTS
    • BCtA & GUARDIAN LABS
    • ANNUAL FORUM 2019
    • ANNUAL FORUM 2020
  • RESOURCES
    • OUR INSIGHTS
    • REPORTS
    • CASE STUDIES
    • COVID-19 RESOURCES
    • MULTIMEDIA
  • IMPACT
    • IMPACT LAB
    • IMPACT CHAMPIONS
  • TOOLKITS
    • MATURITY JOURNEY
    • IMPACT LAB
    • MANAGEMENT PRACTICES
    • HUMAN RIGHTS AND IB
    • IB IN SUB-SAHARAN AFRICA
    • GENDER EQUALITY FOR BUSINESS
    • SME ACTION PLATFORM
    • SDG CORPORATE TRACKER COLOMBIA
  • BCtA ANNUAL FORUM
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Complaints Mechanism: Banner

Complaints Mechanism

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Business Call to Action>Business Call to Action Complaints Mechanism
In order to maintain the integrity of the Business Call to Action Platform, we have established a trusted and structured procedure to receive and address  inquiries and complaints regarding inclusive business commitments made to BCtA. BCtA will address credible claims regarding potential misconduct or misrepresentation of the inclusive business commitments made by companies to BCtA. 

Complaints Procedure
To submit a complaint, please send an email to bcta@undp.org outlining the following:
  • The details of the company or individual who is the subject of the complaint
  • The nature of the complaint – including issue, date and location of issue, and resulting negative impact
  • Any evidence or documentation to support the claim
The BCtA Secretariat will acknowledge receipt of the complaint within 3 days. BCtA will proceed with a review of the information provided, and follow up if there are any clarification questions. A preliminary review will determine if the claim is within scope of BCtA’s complaints process, and inform you of the results of such preliminary review.    

If the claim is within scope, BCtA will conduct an investigation. The BCtA Secretariat will present the findings of the investigation and recommended course of action in regards to membership of the company to the BCtA Donor Steering Committee, the alliance’s independent governing body. The final decision will be communicated to both the complainant and investigated company.

Resolution of Complaints:
Complaints are resolved on one of the following ways:
  • Membership is revoked
  • Membership is maintained with specific remedies required to retain membership
  • Membership is upheld
Business Call to Action Eligibility Criteria
There are a clear set of criteria that all companies must meet before being accepted as BCtA members. This criteria can be found here.

 

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